General Terms and Conditions

Customer

1. Parties, Definitions and Interpretation

In these terms and conditions (which are referred to in this document as “these terms”) “handy man” means the "technician" labourer" or "employee" by whom the works are to be carried out by. "Customer or client" refers to the company, individual or corporate entity who hires the handy man for job engagements.

“iFixng.com” means IFIX INTEGRATED SYSTEM LIMITED. “Job” means the handyman engagement by the Customer, “Work or Works” means the nature of job engaged described by the customer while hiring handyman. In these terms words importing the masculine gender also include the neuter and the feminine gender and words importing the singular number include also the plural number, where the context so requires. "Site" means the place or location where handyman works are expected to be carried out.


2. General

The Customer will be treated as an Account Customer or Non-Account Customer, according to handyman’s reasonable discretion.

Customer, upon engagement of handyman in a job enters into a contract agreement with handyman and NOT ifixng.com.

All estimates and Quotations given by handyman, all orders and instructions given by the Customer, and all work authorizations, are governed by these terms. They supersede any other terms appearing elsewhere and override and exclude any other terms stipulated or incorporated or referred to by the Customer, whether in the order or instructions or in any negotiations or in any course of dealing established between handyman and the Customer, except where these terms are a schedule to a signed Agreement between the Customer and handyman, in which event these terms apply only to the extent not inconsistent with that Agreement.

The Customer acknowledges that iFixng.com has not made any representations (other than any expressly stated in the Contract and/or in handyman's estimate or Quotation), which have induced it to enter into the Contract, and the Contract shall constitute the entire understanding between the Customer and handyman for the performance of the Works (and detailed in paragraph 4 below).

No modification to the Contract shall be effective unless made by an express written agreement or email exchange between the parties. The signing by handyman of any documentation of the Customer shall not imply any modification of the contract.

Nothing in this Contract is intended to confer on any person any right to enforce any term which that person would not have but for The Contracts. Accordingly, a person who is not a party to this Contract (including IFIX INTEGRATED SYSTEM LIMITED) shall have no rights under that Act to enforce or defend any of its terms, but this does not affect any right or remedy of such person, which exists or is available to the Parties.


3. Estimates and variations to the price

Any estimate which may be given either verbally or in writing by handyman is subject to withdrawal by handyman at any time before receipt of an unqualified acceptance from the Customer and shall be deemed to be withdrawn unless so accepted within twenty eight (28) days from its date

Unless otherwise specified by handyman in the relevant estimate, an estimate is not a firm or fixed price quotation. It is an estimate of the likely minimum cost of the Works, based on the information made available to handyman. Handyman’s final price will be calculated on the basis specified in the estimate, if any, or if none, in accordance with handyman’s Schedule of Rates applicable at the time the Works are carried out and may be increased above (but not reduced below) the specified price. Furthermore, handyman reserves the right to increase the price before carrying out the Works by an amount equivalent to any increase to handyman in the cost of relevant materials, labour, equipment hire or transport since the date upon which handyman’s estimate, written, emailed or oral, was given, save that if this would increase the estimated price by more than 10%, the Customer may cancel the Contract provided it does so before the Works are begun, any relevant materials are ordered or any relevant equipment is hired

Handyman reserves the right to charge a fee for the collection of materials from its suppliers except with respect to work for which there is an estimate. If the collection occurs whilst handyman is on site, the time taken will be treated as an addition to the and charged at the relevant rate. If the materials are ordered for subsequent collection and delivery, a charge may be made by handyman plus VAT. Materials will be supplied at cost net after handyman discounts plus handyman normal mark-up to cover handling, stock maintenance etc.

Quotations

Unless otherwise specified by handyman where the Customer is provided with a fixed price Quotation by handyman that fixed price shall be valid and open for acceptance within twenty eight (28) days unless a longer time is specified on the face of the Quotation and, if not so accepted within the designated period shall be deemed withdrawn.

Before the commencement of work handyman reserves the right to require the Customer to pay an initial payment of 20% (or such greater sum if so required) against the full Quotation Value on all quoted Works above.


4. The Works

All descriptions, illustrations etc. contained in any catalogues, price lists or advertisements of iFixng.com, or otherwise communicated to the Customer, are intended merely to present a general idea of the Works and nothing contained in any of them shall form a part of the Contract.

iFixng.com shall not be liable for any loss, injury, claim, liability, or damage of any kind resulting from handyman work on site.

Handyman shall be provided for, all safety gears or wears required during execution of specified work by customer by which handyman was engaged.


5. The Price

The price payable by the Customer is calculated as specified in paragraph 3 above and shall be stated on the Invoice/Job Sheet or where no invoice is available, verbally. The charge shall consist of the cost of materials supplied by the handyman and the labour spent in undertaking the Works.

Unless otherwise stated, the price and all estimates and Quotations provided by handyman are shown exclusive of Value Added Tax at the prevailing rate which will be payable in addition where properly chargeable.


6. Payment

Non-Account Customers: Payment by the Customer is due on completion of the Works. Payment must be made on such completion. Payment can be made by cash, cheque, Visa, Mastercard, direct debIt, or by another electronic of.

Account Customers: handyman will seek to submit invoices to Customers within 5 days of completion of the Works and subject to paragraph 8 below, payment must be made by the Customer within 10 days after the date of issue of the invoice.

Snagging: Where the Works have been priced by way of a fixed price Quotation and have been completed subject to snagging, 95% of all amounts outstanding must be paid on such completion and the Customer must provide access to handyman without delay to enable the snagging to be finalised. The balance of 5% will become payable upon the finalization of the snagging or, if access has not been made available to carry out the snagging within 14 days of completion, at the expiry of such 14 day period.

Where the Customer is represented by a third party (such as a managing agent, contractor or other representative), in the event of nonpayment by the Customer, the third party will be responsible for payment unless handyman has agreed otherwise in writing.

Handyman shall be entitled to interest on a daily basis and reserve the right to charge such interest on any amount not paid on the due date for payment from such due date until payment in full at 4%.

Handyman shall not be required to issue or deliver any certificates, guarantees or other similar documents regarding the Works until payment has been made in full.


7. Commencement and Completion Dates

Dates specified for the commencement and completion of the Works are estimates only. Handyman shall use all reasonable endeavours to ensure that it will attend on the date and time agreed. However, it accepts no liability in respect of non-attendance or late attendance on site or for the late delivery of materials. Time shall not be of the essence of the Contract except as provided for in paragraph 16 below.


8. Inspection of the Works

The Customer shall inspect the Works as far as it is reasonably possible to do so immediately upon handyman completion (though failure to countersign the relevant Works Detail Sheet shall not imply rejection of the Works) and if it considers that the Works or any part thereof are not in accordance with the Contract, it shall within 7 days from the date of inspection give detailed notice in writing to handyman thereof. In the absence of any such notice, the Works shall be conclusively presumed to be complete and free from any defect, which would be apparent on reasonable examination.


9. Indemnity

The Customer shall indemnify iFixng.com against all actions, suits, claims, demands, losses, charges, costs and expenses which handyman may suffer or incur.


10. Whole Agreement and Exclusion of Liability

These terms set out handyman’s entire liability in respect of the Works and handyman’s liability under them shall be in lieu and to the exclusion of all other warranties, conditions, terms and liabilities, expressed or implied, in respect of the Works and the quality thereof.


11. Limitation of Liability and Liability of handyman

Handyman's liability shall be limited to:

the repair or making good of any defect pursuant to its undertaking in paragraph 13 below and subject always to paragraph 8 above.

liability for death or personal injury resulting from negligence in the course of carrying out handyman’s duties, and

the reasonable costs of repair or reinstatement of any loss or damage to the Customer's property if such loss or damage results from handyman’s negligence or that of its employees, agents, franchisees, or sub- contractors and the Customer incurs such costs.


12. Access

The Customer shall provide clear access to enable handyman to undertake the Works and will make all necessary arrangements with the proper persons or authorities for any traffic controls and signals or other permits or permissions required in connection with the carrying out of the Works. The Customer will at all times provide a safe working environment for handyman and its employees, agents, franchisees and sub-contractors for the purposes of carrying out the works. Where applicable to drainage works, the Customer will provide, if possible a plan showing drain layouts. If this is not available, handyman reserves the right to render additional charges at the relevant applicable rate in accordance with paragraph 3.2 above if blockages occur in drains not covered by the specifications or if it is necessary to trace unidentified drains to complete the Works. The Customer must obtain any permission for handyman to proceed over property belonging to third parties. The Customer shall indemnify handyman against all claims of whatsoever nature made by third parties arising out of the presence of handyman, its employees, agents, franchisees or sub-contractors on the Customer’s property save where such claim results directly from negligence on handyman’s part. The Customers shall be liable to handyman for all loss of damage whether direct, indirect or consequential which is suffered by handyman as a result of failure or delay by the Customer in performing the obligations referred to above.


13. Defects

Subject to paragraph 9 above and the exclusions listed below, handyman undertakes to repair or make good any defect in completed work which appears within 3 days of completion of the same to the extent that such defect arises from a breach of handyman’s obligations under the Contract and provided that details of the defect are notified by the Customer to the handyman in writing with such period that the handyman is given the opportunity of inspecting the work and the alleged defect. This undertaking shall only apply to work carried out and completed and invoiced by handyman and which is paid for by the Customer by the due date for payment ascertained in accordance with paragraph 6 above. If handyman returns to the site at the Customer's request to review a claim under this undertaking and it transpires that the defect had not arisen as a result of a breach on the part of handyman, handyman reserves the right not to carry out any work under this paragraph 13 where the Customer cannot evidence that the work originally carried out and completed by handyman or where payment has not been made in full for such work. Exclusions are:

  • Parts and materials will be provided only with the benefit of the manufacturer’s / supplier’s guarantee and are not guaranteed by handyman
  • Systems or structures not installed by handyman
  • Any recall arising from circumstances or factors known to the Customer but not notified or disclosed to handyman prior to the work having been undertaken.
  • Defects resulting from misuse, willful act, or faulty workmanship by the Customer or anyone working for or under the direction of the Customer (other than handyman)
  • Structural defects encompassing but not limited to subsidence and its resultant effect
  • Damage to drainage systems caused by root penetration or any other outside force
  • Any roofing work where handyman advises that the overall condition of the roof is poor and is in need of more extensive work and the work undertaken involves less than 20% of the area of the roof
  • Any work to repair an existing lock, or to fit any lock not supplied by handyman

In circumstances where handyman is unable to offer a guarantee handyman will notify the Customer before any work is carried out


14. Force Majeure

Handyman will use all reasonable endeavours to carry out the Works on the agreed dates but shall not be under any liability to the Customer if it should be either impossible or impracticable to carry out the Works on the agreed dates or at all, by reason of strike, lockout, industrial dispute, act of god or any other event or occurrence beyond handyman control.


15. Customer’s Liability

The Customer shall be liable for:

  • Any loss, damage or injury, whether direct or indirect or consequential, resulting from failure or delay in the performance of the Customer’s obligations under these terms
  • Providing all necessary power and a clean water supply for handyman’s use in the execution of the contracted works
  • The safety of both plant and machinery belonging to or hired in by handyman or its employees, agents, franchisees and sub-contractors and shall indemnify handyman against it’s loss, theft or damage

The Customer must let handyman know of any dangerous gases, liquids or other materials or of anything which the Customer believes may present a hazard or danger to any person who is due to carry out the Works before such work is started.

The Customer must provide handyman with all necessary details in respect of any relevant requirements specified by the Factory Inspectors or similar regulatory authorities.


16. Cancellations

If the Customer cancels the contract without handyman’s consent other than pursuant to paragraph 3.2 above, the Customer shall indemnify handyman against all loss, damage, claims or other actions arising out of such cancellation unless otherwise agreed in writing, and for the avoidance of doubt any such cancellation is without prejudice to handyman’s right to payment in accordance with paragraph 6 above

If the Customer wishes to cancel an appointment or handyman is unable to gain access to the Customer's premises to carry out the Works the Customer will be liable to pay a minimum amount equivalent to the call-out charge and the charge due for the initial period of work time. This shall apply irrespective of the Works having been booked by the Customer or by someone acting on the Customer's behalf e.g. project manager.

If the Customer cancels the Works to be undertaken pursuant to an estimate accepted by the Customer, subject to paragraph 3.2 above or pursuant to a Quotation subject to paragraph 3a above the Customer will be liable for a cancellation charge of 5% of the estimate price if the cancellation is made less than 14 days prior to the specified commencement date for the Works, 10% of the estimate price if the cancellation is made less than 7 days prior to the said specified commencement date and 20% of the estimate price if the cancellation is made less than 2 days prior to the said specified commencement date.


17. Removal of Waste Materials

Unless agreed in writing between the parties, the Customer will be responsible for the removal from site of all waste materials resulting from the Works.


18. Waiver, Variation etc

No waiver by handyman of any breach by the Customer shall operate as a waiver of any preceding or subsequent breach by the Customer. No variation shall be effective against handyman unless sanctioned in writing by handyman. No forbearance or delay on handyman’s part shall prejudice handyman’s rights and remedies under this contract.


19. General

If any provision set out in these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions and the remainder of the provisions held invalid shall not be affected.


20. Dispute Resolution

This Agreement will be governed by and construed in accordance with the laws in force in Federal Republic of Nigeria as may be amended from time to time and all disputes, arising out of or in connection with the interpretation of the provisions of this Agreement or the performance of same, shall be submitted to the Lagos Court of Arbitration and shall be resolved under the Rules of the Lagos Court of Arbitration. The dispute shall be resolved by a sole arbitrator and the Award/Decision of the arbitrator shall be final and binding on the parties. The seat of the arbitration shall be Lagos, Nigeria and the language to be used in the arbitral proceedings shall be English.